Schools and academies have their own statutory complaints procedure. If you need to make a complaint about a school or an academy, you should approach them directly. 

Schools directory

Most schools' complaints procedures have three stages, which should be followed in sequence:

  • Stage 1 - speak to or write to the Headteacher (or, in some schools, a designated senior member of staff), who will look into your concern.
  • Stage 2 - write to the Chair of Governors if you are unhappy with the Headteacher's response.
  • Stage 3 - the schools' procedures normally also offer an appeal to the governing body's complaints review panel. This panel consists of three governors who have no prior knowledge of your complaint and will consider written and verbal submissions from you and the Headteacher.