COVID19 : resident and business update

We will continue to keep residents and businesses updated about our community response hub, waste collections, and much more via our website and social media.

More information

Support for providers

In response to the pandemic, The Royal Borough of Windsor and Maidenhead continues to work closely with all partners across the Frimley Integrated Care System, including Berkshire Care Association, to support providers of social care to deliver the best possible care to the Borough’s residents both in care homes and in the community. 

A letter was sent to Helen Whately M.P. – Minister of State for Care, Department of Health and Social Care on Friday 29 May explaining care home support in the Royal Borough.

The following local support is available to providers in the borough.

Provision of emergency PPE

Where providers are unable to source PPE through their usual routes, they can access emergency stock, sourced via the Local Resilience Forum (LRF) or purchased by the Royal Borough, through an online portal PPE request form with same day contactless collection or delivery.  To date, the Royal Borough has been able to fulfil all provider requests for emergency supplies.  If required, the Royal Borough will support providers to register with the National Supply Disruption Response.

Apply for PPE

Testing for staff and residents

Alongside national testing options, local testing for keyworker staff and their families has been in place since mid-April provided by Frimley ICS.  For the borough, this is located at Ascot Racecourse and administered by the Schools Admission Team.  Local providers are able to arrange a test for the next day through an online portal COVID-19 Test booking form.  

For care home residents and people living in their own home, the Frimley ICS has developed a local testing pathway, providing a rapid response, to complement the national testing options. 

Book a test

Financial support to providers

On Friday 27 March 2020, the Royal Borough published guidance regarding additional payments for providers to meet their COVID-19 response.  This guidance was circulated to all providers in the borough and includes payments for additional PPE, staff overtime payments, agency costs, administration, recruitment and training costs.  Providers are paid quickly and on trust to ensure they have sufficient cash flow to source PPE and additional staff where needed. 

Additional payment guidance

Other useful resources


Support for Care Homes

Second phase of NHS response to COVID-19

COVID-19 response: Primary care and community health support care home residents