COVID19 : resident and business update

We will continue to keep residents and businesses updated about our community response hub, waste collections, and much more via our website and social media.

More information

2. Flooding

Please also follow us on Twitter for updates

Contact information

Emergency number during office hours: 01628 683804 (8am-6pm, Monday-Friday).
Out of hours emergency number: 01753 853517.


Are you at risk of flooding?

In the event of severe winter weather we’ll be updating the website, including our Facebook page and our Twitter feed

Environment Agency is responsible for flood protection and issuing flood warnings. The Royal Borough is committed to working with the Agency, the emergency services and with local people to offer assistance when flooding takes place.

Before, during and after flooding incidents, the council will help wherever possible by:

  • Providing sandbags to homes (but only in the case of a prolonged flood event and where there is an imminent risk of flooding, when distribution will be prioritised to areas with vulnerable residents).
  • Closing roads if flooded.
  • Looking after the elderly and vulnerable.
  • Providing evacuation centres' if large numbers of people are made homeless.

Other useful links

In the event of severe winter weather we’ll be updating the website, including our Facebook page and our Twitter feed

During severe weather vital information on school closures, revised bin collections, road conditions and other snow/ice related details can be found on our website and by listening to local radio stations.