6. Additional Information

I have lost my bus pass, or it has been stolen, can it be replaced?

Yes, please go to one of our issuing sites with proof that you are a permanent Royal Borough resident. Please be aware that proof of age or disability may also be required. Each replacement will incur an administration charge of £15 with some exceptions, such as having a police crime number relating to a stolen pass. This fee also applies if you change your name (for example, through marriage).  If you change your name you must return your bus pass to the Royal Borough of Windsor & Maidenhead.

How do I renew my bus pass?

Renew your concessionary bus pass in person by visiting Windsor Library, Maidenhead Library or Ascot Library. You will need to show proof of your name and address and your current bus pass.

You may also renew by phone at Maidenhead Library - please call 01628 796502. You will need to confirm your name, address and current bus pass number. We will then post your new pass to you.

Alternatively you can renew your bus pass online:

Renew your bus pass

If you have moved home or changed your name you must reapply in person with evidence that you are a permanent resident of the Royal Borough of Windsor & Maidenhead and, if relevant, evidence of your name change.  Please note that an Advantage Card is not suitable proof of residence. You will also need to bring your current bus pass.

What should I do with a pass that is no longer needed?

Please return the bus pass to:

Concessionary Fares
Maidenhead Library
St Ives Road
Maidenhead
SL6 1QU

We will cancel the bus pass and destroy it securely. 

I have recently moved into the Borough, but still have my National Bus Pass from another English Local Authority. Do I need to apply for a new bus pass?

You need only apply for a new national bus pass when your current pass expires, even if your current pass was issued by a different local authority.

My pass doesn't scan on electronic readers on buses

The chip in your card may be faulty. Please contact us on 01628 796969.

What does the National Bus Pass look like?

Four types of passes are issued within the Royal Borough:

  1. Bus passes for older people feature a blue strip down the right-hand side.
  2. Bus passes for disabled people feature an orange strip down the right-hand side.
  3. Companion bus passes for older people feature a blue strip down the right-hand side with a capital C in the top right-hand corner.
  4. Companion bus passes for disabled people feature an orange strip down the right-hand side with a capital C in the top right-hand corner.

There is a red rose and ribbon running across the top of the cards to represent England. You will also see the Royal Borough crest on the top right.

How will my personal information be used?

Following your application for a national bus pass, further checks will be made using the information you provided to verify your eligibility.

The Royal Borough has a duty in law to administer a national bus pass scheme for qualifying residents. We will contact you if our checks indicate that you may not be eligible.

The personal details used to produce your pass will be processed in accordance with the Data Protection Act 1998. Further information about data protection and your rights are available on our website and on the Information Commissioner's Office website.