1. COVID19 : Community response and information for residents
We will be updating this page with guidance and updates for residents on the COVID19 response:
Outbreak control plan summary - Published Tuesday 30 June 2020
Why do we need an Outbreak Plan?
We want to keep our residents as safe as we can from COVID-19 until better treatments and/or a vaccine is available. The initial phase of COVID-19 was countrywide. As national restrictions are lifted, sporadic cases are likely which will need local action to prevent spread.
If you think someone has COVID-19 in your workplace, school or other setting, please contact the council on 01628 683820 (Monday–Friday 9am-5pm) and for urgent referrals on Saturday and Sunday between 9am to 5pm, please email [email protected]
If you have symptoms, stay home and contact NHS Test & Trace to get tested: www.nhs.uk/coronavirus.
Community response page
For information on community groups, volunteering and much more.
Monday 13 July 2020
Covid safety concerns in commercial settings
For any safety queries or concerns regarding Covid -19 in commercial settings, we may be contacted using our environmental services covid complaints and enquiries online form.
In open high street shop or premises such as a pubs and other caterers, hairdressers, nail bars and other beauty industry’s or sporting and leisure facilities, examples of issues we would act upon are:
- Inadequate precautions being taken to keep staff and/or customers safe.
- Not adhering to social distancing guidelines
- Inadequate signage
- Inadequate facilities to wash or sanitise hands
Monday 6 July 2020
The library team is working hard to resume services safely and to give residents access to a full range of library stock from Monday 6 July. Not all services will be available from this date and they will look a little different.
- A Select and Collect service from Maidenhead Library will commence on Monday 6 July. You will have the opportunity to select items you would like to read and staff will make contact with you when they are ready for collection. Library advisors will endeavour to provide you with your chosen titles or suitable alternatives. You will also have the option to collect bags of picture books or other suitable items for children without having to select individual titles. Further details are available on the Libraries page.
- The Home library service will resume from Monday 6 July. If you are already a housebound customer your library volunteer will make contact with you to agree a safe way to deliver books to you.
- The Mobile library service will resume week commencing Monday 6 July. If you are a regular Mobile Library customer a member of the mobile library team will be in touch with you to discuss your reading requirements. Books will be delivered to your normal stop and you will be able to collect your books from outside the Mobile Library to ensure social distancing. Please wait to hear from the library.
- Library colleagues are working hard to set up a Select and Deliver service for residents in the future. You will be able to select your books and then choose from a wide range of times and locations across the Borough to collect your books. As soon as the Select and Deliver service is up and running, we will share more information and instructions on our Library social media channels and on the Libraries page of our website.
If you need help, call the library on 01628 796969 between 10am and 4pm Monday to Friday or email [email protected]. Please follow Library social media pages for regular updates on what’s happening: Twitter, Facebook, Instagram and YouTube
Wednesday 24 June 2020
Notices of marriage/civil partnership (24 June 2020)
We are now partially open for appointments to give notice of marriage/civil partnership.
Please read the following information fully so that you understand what is required when contacting us:
- Is your wedding/civil partnership is due to take place within the next 6-8 weeks only?
- Do you pay your council tax to The Royal Borough of Windsor and Maidenhead at your home address (you will need to check this yourselves)?
- Do you need an appointment to give notice?
If yes, to all three, please email: [email protected] with the following details.
- In the subject line please put: your names, date, place and time of marriage and a daytime telephone number.
- Please put ‘appointment to give notice’ in the body of the email.
We will then reply to your email asking for further details, and once we receive your reply we will call you to check everything, and make you an appointment. Please note that our call to you will show on your phone as ‘private number’ or ‘number withheld’.
Please note: the availability of appointments will be very limited. They will be available on Tuesdays and Wednesdays in Maidenhead only, therefore, we ask that you are flexible with your date and time.
Friday 19 June 2020
Stafferton way tip update
The full range of materials including asbestos, plasterboard, rubble, white goods and all other materials normally accepted on site will be accepted from Monday 22 June.
Monday 8 June 2020
Registering your baby
Please see updated information about registering your baby.
Friday 17 April
Public rights of way and green spaces
The Government has published guidance on access to green spaces and public rights of way.
Monday 6 April
As Libraries are currently closed due to COVID19, we are unable to issue new bus passes but can process online renewal requests.
Wednesday 1 April
Acheiving for Children have a dedicated page with useful information about safeguarding, education, social care, wellbeing and much more.
Friday 27 March
Bus and rail services
We have been advised that most operators will be running a more reduced service from Monday 30 March, so please check with the transport operator for updated service information before travelling.
Council tax hardship fund - 8am, Thursday 26 March
We are aware of the announcement made by Central Government of a Council Tax Hardship Fund and are working with our software supplier to ensure that each Council Tax Reduction customer receives the support available. This is a maximum of £150 one-off payment for the year 2020/21, or less, where the outstanding Council Tax liability is less.
You will not need to apply for this, it will be automatically posted through your Council Tax account as soon as we are able to do so.
It will generate an adjusted Council Tax bill, you will then owe less, so you will know when this has happened.
For information regarding universal credit, the website below is regularly updated:
For information on coronavirus support for employees, benefit claimants and businesses, visit:
DWP also have an email newsletter, Touchbase, which is a useful way to stay informed.
Friday 20 March
The outreach team and community wardens are working extended hours to ensure we reach any rough sleepers who are not yet engaged in our Rough Sleeper Pathway. If you are concerned about someone sleeping rough in the borough, please make a referral through streetlink.
Alternatively, if you see anyone rough sleeping you can make direct contact with the team on the duty number 01628 683803 or email [email protected] – we will make every effort to make contact with all rough sleepers and bring them in from the streets via the pathway or reconnection.
The Windsor Homeless Project will continue to open Mondays, Wednesdays and Fridays from 11am to 2pm at Holy Trinity Church, Windsor and from 12.30pm to 2.30pm on Saturdays at St Stephens Church, Windsor, to offer a hot meal and support to those experiencing homelessness in the borough.
Maidenhead Food share have generously donated a number of emergency food bags for our rough sleepers to be distributed by the outreach team and community wardens, while working with them to bring them in from the streets.
John West House
We continue to work in partnership with Browns Community Services to continue the wrap around support offered to those already in the pathway to ensure they can remain in the accommodation during daytime hours.
Household in temporary accommodation
All households in temporary accommodation are being contacted via their customer portal and/or text message to re-assure them we are here and available if they need any support.
Homeless or Threatened with Homelessness
Anyone who is homeless or threatened with homelessness should contact the duty number 01628 683803, we are undertaking all interviews/meetings over the telephone to ensure the appropriate support/advice/ accommodation can be provided if needed.
General housing advice – including housing register and allocations
Anyone requiring general housing advice please email [email protected].
If anyone is facing financial hardship and need to access either food bank they can call the duty phone number on 01628 683803. A request for a food voucher must be requested before attending either foodbank. Requests will be assessed over the phone. Both food banks will try wherever possible to arrange delivery of food parcels i.e. if the customer is self-isolating.
The location and opening times for both food banks are below:
The New Market, King Street, Maidenhead SL6 1DR.
- Wednesday evenings 6pm- 7pm
- Saturday mornings 9.30am - 11am
Alternative collection points are available from:
- St Peters Church centre, Furze Platt : Wednesdays 10.30am - Midday
- Cox Green Community Centre : Wednesday 6.30pm - 7.15pm
- Jubilee Church, Marlow Road : Friday 11.30am - 1pm
- Elisabeth House, Cookham : Thursdays/Fridays, 10am - Midday
Windsor Food share – Dedworth Green Baptist Church, Smiths Lane SL4 5PE
- Open Thursdays only 1.30pm-2.30pm.
Environmental Health - requests for assistance
All referrals for assistance and support from Environmental Health which includes food and health and safety, and, private sector housing referrals will be acknowledged and triaged, a dynamic risk assessment and review for every case received will be undertaken. Visits, inspections and surveys will be undertaken based on the severity of the report and situation, the risk posed and the impact to public health.
Customers can continue to access our services through the usual reporting channels by contacting the Customer Contact Centre on 01628 683820.
Maidenhead Town Hall
From Wednesday 18 March 2020, we will be closing our offices to the public until further notice, unless you have a planned appointment booked.
This is to protect you and our staff as well as ensuring our ability to continue to provide vital services.
If you have a planned appointment with us please attend as normal unless you hear from us.
Don’t forget you can report, pay or apply for many services online.
If you need to contact us by phone call our customer services team on 01628 683800. If you do call please bear with us as the lines may be busy.
Museums, children’s centres and youth centres
Royal Borough children’s centres and youth centres are now closed until further notice.
Museums will also close from 18 March 2020 until further notice.
Coronavirus information in different languages - updated 6.30am, Friday 20 March
Doctors of the World are really pleased to be able to share with you Coronavirus (COVID-19) advice for patients in a number of languages, which were produced in partnership with the British Red Cross, Migrant Help and Clear Voice.