1. Access to Information
Your right to know
We process Freedom of Information requests in accordance with the Freedom of Information Act 2000 and our Policy. You have the right to request access to any information held by the council. Your request must be made in writing and you will receive the information (unless an exemption applies) within 20 working days.
We process requests for information relating to the elements in accordance with the Environmental Information Regulations 2004 and our Policy. You have a right to request access to any information held by the council that is related in any way to the elements (fire, water, air and land).
Information requested under EIR does not need to be in the form of a written request but can be requested verbally by calling our Information Management team on 01628 796029. However we recommend that you write or email with a request so that you have your own record of it.
You will receive the information (unless an exception applies) within 20 working days.
Data Protection - A Simple Guide To Your Rights provides easy to read guidance on subject access rights.
Once our preliminary procedures regarding authenticating identity have been completed, you will receive the information (unless an exemption applies) within one calendar month.