Report a pothole
This form should only be used to report minor issues. If you need to report an emergency situation, please call our contact centre.
We are responsible for maintaining most of the roads within the borough, with some exceptions:
Highways England is responsible for maintaining motorways and trunk roads. Please contact Highways England if the pothole is on one of these roads:
The responsibility for maintenance of private roads and private streets lies with the road owners or residents.
Pothole pledge (24 working hours)
Under the new scheme potholes that are over 40mm on roads or 25mm on footpaths will be repaired with 24 working hours. This means potholes that meet this criteria that are reported after 5pm on a Friday, will be repaired by 9am the following Tuesday.
In addition, where there is a clear need for a road to undergo a more time consuming repair, such as resurfacing, the pothole repair will be completed as part of that scheme of work to prevent duplication of work and reduce inconvenience to motorists.
All other potholes (those less than 40mm or 25mm deep), that do not meet this criteria, will be repaired within the current timeframes depending on their size or location.
See our 24 working hour pothole fix pledge for more information.
To report a pothole, you will need to tell us:
- The location of the pothole,
- Whether it is on the road or pavement,
- The approximate size,
- Your contact details if you want to be updated on progress,
- Upload a photo if you have one.
Please note: As part of the reporting process you will be required to pinpoint the location on an interactive map. This map is not supported by Internet Explorer.