Report a problem with street cleaning

We are responsible for cleaning on the public highway and our own land and property including:

  • Regular scheduled cleaning of all roads and footpaths,
  • Continuous daytime litter patrols in town centres,
  • Emptying of street litter bins,
  • Emergency litter clearances,
  • Fly-tipping removal from the highway,
  • Removal of dead animals from the highway,
  • Removal of leaf fall from footways/carriageways if required,
  • Removal of oil spills or other debris following a road traffic accident,
  • The removal of graffiti on public highways and street furniture,
  • The cleaning of road signs (annually, with interim cleansing as required).

Highways England is responsible for maintaining motorways and trunk roads, please contact Highways England if the problem is on one of these roads:

  • M4,
  • M25,
  • A308(M),
  • A404(M),
  • A404.

The responsibility for maintenance of private roads and private streets lies with the road owners or residents.

To report a problem with street cleaning you will need to tell us:

  • The location of the problem,
  • The nature of the problem,
  • Any other relevant information,
  • Your contact details if you want to be updated on progress,
  • Upload a photo if you have one.

If you need to report an emergency situation, please call our contact centre. 

Report a problem