Severe weather emergency protocol (SWEP)

SWEP was activated within the borough on Thursday 22 November 2018 and ceased on Friday 22 March 2019. Should the temperature fall below zero at any point in the year however, the provision will be reactivated to prevent anyone from having to sleep rough during severe weather.  

If you are concerned about someone sleeping rough you can direct them to Maidenhead library or Windsor library during normal office hours (Monday - Thursday 8.45am-5.15pm, Friday 8.45am-4.45pm). Alternatively, email: [email protected], or call 01628 683803. 

An ‘out of hours’ emergency service is provided and can be contacted on 01344 786543 between the hours of:

  • 5pm and 9am Monday to Friday and,
  • from 5pm Friday to 9am Monday. 

The out of hours’ service will need to speak to the customer directly by phone in order to be able to assist.

If you see a person sleeping rough you can refer them to  ‘Streetlink’ on 03005000914 or on the  ‘Streetlink’ website for connecting rough sleepers to local services.