High satisfaction rates reported in residents’ survey

Published: Tuesday, 13th November 2018

High levels of satisfaction have been reported in the council residents’ survey which exceed the most recent Local Government Association’s national satisfaction levels.

The high level results of the externally commissioned survey have just been released and show that in six core questions for LGA benchmarking, satisfaction levels exceed the most recent LGA national data in every case.

The results from DJS Research show that satisfaction with local area, the way the council runs things, residents feeling informed, trust in the council, responsiveness of the council and perceived value for money is all higher than the LGA national satisfaction levels.

Residents also felt that parks and open spaces were the aspect they liked most about their local area as well as the picturesque setting, easy access to town and the facilities and services that are provided to them.

They felt that the area that could be most improved is roads and roads maintenance as well as policing and safety.

Councillor Simon Dudley, leader of the council, says: “I am delighted with the initial results of the residents’ survey. It is tremendous that residents have recognised that we are exceeding in our delivery of services as well as providing excellent customer service.

“The officers at the council are delivering an excellent service and I am extremely proud that that has been recognised by our residents.

“We will continue to deliver this service but use the feedback to reshape how we deliver particular services."

The survey showed that:


RBWM satisfaction

LGA national satisfaction

Satisfaction with local area



Satisfaction with the way council run things



Feeling informed



Trust in council



Responsiveness of the council



Perceived value for money



The survey was carried out between 27 August and 26 October. A sample of approximately 1650 residents, forming a representative sample of the population by age, gender, ethnicity, tenure type and socio-economic status were polled.

The initial results will be shared online with an in-depth report being discussed at Cabinet in January 2019.

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