Resident satisfaction high in the Royal Borough

Published: Tuesday, 29th January 2019

The Royal Borough of Windsor & Maidenhead’s resident survey has shown a high level of satisfaction with 88% of residents satisfied with the borough as a place to live.

The results from the externally commissioned survey show high levels of satisfaction with the range of services and value for money that the council provides.

The results from the 2018 survey show that the council’s results in the core questions for LGA benchmarking exceed the most recent LGA national satisfaction levels in every case where there is comparable data.

Cllr Simon Dudley, leader of the council, says: “These results demonstrate that residents are happy with the services the council deliver and they offer good value for money.

“Our budget proposals for next year have taken into account the results from the residents’ survey and we have continued to invest in roads, weekly waste and recycling collections and parks and open spaces which reflects what we have been told by our residents is important to them.

“The council will use this feedback to reshape how we deliver services in the future.”

The results showed that nearly three quarters of residents are satisfied with the way the council runs things, and almost two thirds agree that it provides value for money, two thirds feel that the council acts on the concerns of residents and almost three quarters agree that the council keeps them informed.

When residents were asked about living in the borough and what make it a good place to live residents focused on safety, policing and low crime, facilities, amenities and services, and clean, litter free and well-kept streets.

When residents were asked to describe what they liked about their local area, they mentioned parks and green spaces, the picturesque setting and easy access to the town as well as facilities, amenities and services.

The survey results show that council services were widely praised, with the weekly recycling and refuse collection seeing 88% of residents ‘very’ or ‘fairly’ satisfied with the weekly service.

Parks and green spaces also scored highly, with 87% very satisfied or fairly satisfied with the 60 parks and open spaces across the borough.

The area most in need of improvement, with 43% of residents highlighting this issue, was roads and road maintenance followed by safety, policing and low crime and parking. However, if the budget is approved, £12.7 million will be invested into roads, bridges and pavements as well as improvements to cycle paths and resurfacing schemes from April this year.

The survey, conducted independently by DJS research via telephone and in person, asked residents a range of questions spanning three categories; Local Government Association core questions, living in the local area and council services.

Jenna Allen, Research Director at DJS Research, says: “It is really positive to see high levels of resident satisfaction with the borough as a place to live, as well as the services provided by the council, particularly compared to other similar boroughs across London and elsewhere.

“It does also highlight where continued improvements are required, which will help to inform council strategy moving forwards.”

The survey also found that residents’ perception on value for money is four times more influential on overall satisfaction than their views on road maintenance. Speaking positively about the council and trust in the council are both important influential factors.

The survey was carried out between 27 August and 26 October. A sample of approximately 1650 residents, forming a representative sample of the population by age, gender, ethnicity, tenure type and employment status were polled.

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