Published Monday 15 May 2017

The first of three new hubs which will allow residents to speak to council officers at a time and place that suits them will launch next month.

Windsor Library will become the first to allow residents to access a whole range of key services, starting at the Windsor Community Day on Saturday 27 May, before the service formally begins on Thursday 1 June.

It comes as the council creates a new library and resident service team who will be able to help residents with queries ranging from council tax and housing advice to school admissions and street lamp, fly-tipping and pothole reporting.

The new team will provide key services from the three hubs starting in Windsor Library at the beginning of June and expanding out to Maidenhead and Ascot Libraries seven days a week from Saturday 1 July. The existing library offering will not change.

Jacqui Hurd, head of library and resident services, said: “Our libraries are already incredibly well-used we look forward to being able to provide even more services from the three new hubs.

“The Windsor Community Day offers a perfect chance for us to welcome in the first customers to use from this new service.”

The range of advice and services which can be accessed at the new Windsor hub when it officially launches on Thursday 1 June includes: council tax, benefits, green waste, reporting a missed bin collection, assisted and special waste collections, street-lighting, potholes and fly-tipping reporting, housing, parking, planning, school admissions, environmental services, licensing and blue badges.

The Windsor Community Day will be attended by a host of local organisations including Thames Valley Police and South Central Ambulance Service along with representatives from Windsor Library, Windsor Street Angels, Windsor Homeless Project, the Royal Borough’s Community Wardens, Windsor Lions, Swan Lifeline, Busy Buttons Design Centre and many more.

The event at Windsor Library, Bachelors Acre, Windsor, SL4 1ER, is open to all the family and will include games for children, a fancy dress competition, live music and a magician.

The new provision gives residents access to services for longer hours as the libraries are open evenings and weekends. There will be private consulting pods available for confidential conversations face to face with staff providing information.

A large number of the services are also available online, with forms for reporting issues or applying for services. Calls can still be made to 01628 683800 for enquiries. From 1 July 2017 telephone contact hours will be 9-7pm Monday, Tuesday, Thursday, Friday, 10-7pm Wednesday, 9-5pm on Saturday and 11-2pm on Sunday.

The Town Hall will remain open for business visitors while residents will be able to access services from Maidenhead Library from Saturday 1 July.